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:: Customer Relation Management System - eCRM

CRM is typically defined as integrated sales, marketing and service strategy that precludes lone existence and depends on coordinated actions among the customers, the suppliers, partners and vendors. eCRM goes a step ahead and adopts a Web centric approach that synchronizes customer relationships across communication channels, business functions (sales, marketing, customer support, etc) and audiences.

E-CRM System developed by ELIXIR aims at automation of horizontally integrated business processes to provide end-to-end coordination among sales, marketing, customer service, field support and other vital customer points of interface.

Product Features

  • Administrative Controls
  • Marketing / Sales Reporting
  • Online Order / Sales Processing
  • Production / Inventory Status
  • Customer Co-ordination and Support
  • MIS Reports

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